1.1 These terms and conditions shall govern your use of our website.
1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 If you [register with our website, submit any material to our website or use any of our website services], we will ask you to expressly agree to these terms and conditions.
2.1 We are a tailoring company, using measurements provided by the customer to construct clothing.
2.2 We do not accept clothing for alterations.
2.3 Once items have been shipped, any changes will need to be made by outside sources and first paid by the customer.
3.1 All garments will be tailored to the customers provided specifications when registering as a new user.
3.2 We accept designs that are made for men and women.
3.3 We make suits, shirts, overcoats and other kinds of clothing, but reserve the right to decline any offer with or without explanation.
4.1 Ideally, payment for clothing needs to be made immediately after sending an order to our system.
4.2 Payment on the order will be held for a 24 hour period, starting once the payment has been sent, for any changes or cancellations to be made, but if none are made during that grace period then any changes or cancellations will not be accepted.
4.3 Failure to send any payment will mean that the clothing will not be made.
5.1 Cancellations will only be accepted during the 24 hour grace period, starting immediately after the payment for the order has been sent.
6.1 There are no returns on any product.
6.2 If a product does not meet the customers’ fit then a rebate of a limited amount will be given to the customer only after the customer has contacted our company in the appropriate time frame provided elsewhere on this website and has uploaded appropriate proof of service, like a receipt.
7.1 Refunds are not permitted given our company size, but this may change in the future.
8.1 All suit jackets made under the DESIGN section of the website will be fully canvassed
8.2 If your suit jacket or pants need to be adjusted at a local tailor shop then we will cover some, most or all of that cost, depending on the amount of work, but the customer needs to provide proof of that service. The receipt needs to be uploaded to us.
8.3 All of the fabrics that are advertised has been verified by our tailors.
9.1 The shipping price is included in the final price regardless if the order was made with a discount or not.
9.2 A tracking number will be emailed to the customer.
9.3 During normal operating months (months not hosting a major Chinese holiday) the minimum shipping time will be within a two week period starting after the 24 hour grace period has ended.
9.4 In cases where shipping times will be delayed from the minimum amount of time, an email will be sent with an estimated time of arrival.
9.5 Customs costs will need to be paid by the customer
9.6 Lost or stolen items through the courier will need to be dealt with through that company. We are not responsible once the package has been picked up from the courier company